RETURN IN
THE HEYCHIC APP
Return your order at ease: Seamlessly integrated with logistics systems, enabling live monitoring of return status and ensuring full transparency throughout the return process.
1
Check Your Package Status.
Go to Account - My Orders - Shipping, check your package status. If received, mark as 'Delivered'.
2
Click 'Receive' To Confirm Delivery.
If the item has arrived, click 'Receive' to confirm delivery.
3
Enter The Details Page.
In the Delivered list, click on the item you wish to return to enter the details page.
4
Click On The Item You Wish To Return.
Click on the item you wish to return. Click 'Continue with Return'.
5
Select A Return Reason.
Select a return reason. Fill in the return reason.
6
1.Domestic AU Users
Click 'Continue with return' to complete the process.
2.International Users
Click 'Continue with return' & upload shipping number
+ shipping picture.
7
Generate Your Return Label.
Your return label is being generated (est. 2 mins). Download will auto-enable upon completion.
8
Complete The Return
Go to [Return] to track all refund requests and shipping updates.
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