Shipping

We are experiencing a high volume of order and shipping may be delayed. We apologise for the inconvenience and appreciate your patience.

We aim to dispatch orders within two business days. If you require your order within the next 4 days, we recommend selecting Express Post at checkout.

If you have a pre-order item in your order and the delivery address is outside of Australia, your order will be dispatched once the pre-order item is ready.

Delivery Options

Delivery Option Cost Estimated Delivery Time
Australia (Australia Post)
Standard Shipping
  • $6.95 (Free for orders over $75)
 3-7 Business days
Express Shipping
  • $8.95 (Free for orders over $100)
 1-4 Business days
New Zealand
International Standard
  • $12.95 NZD (Free for orders over $100 NZD)
 5-15 Business days
International DHL Express
  • $22.95 NZD - Orders under $100 NZD
  • $15 NZD - Orders between $100NZD - $150 NZD
  • Free Shipping for orders over $150 NZD
 1-3 Business days
United Kingdom
International Standard 7 - 15 Business days
  • $9.95 GBP
 7 - 15 Business days
International Express 5 - 10 Business days
  • $19.95 GBP
 5 - 10Business days
United States
International Standard
  • $9.95 USD - Orders below $150 USD
  • Free Shipping for orders over $150 USD
 7-15 Business days
International DHL Express
  • $24.95 USD for orders below $150 USD
  • $15 USD for orders above $150 USD
  • Free Express Shipping for orders over $500 USD
 3-5 Business days
SE Asia (Singapore, Malaysia, Indonesia, Fiji) 
International Standard Shipping
  • $17.95 AUD for orders below $200 AUD
  • Free Shipping for order over $200 AUD
 7 - 15 Business days
International DHL Express
  • $50 AUD for orders below $400 AUD
  • Free Express Shipping for order over $400 AUD
 3 - 5 Business days
China
International Standard Shipping
  • $29.95 AUD
 7 - 15 Business days
International DHL Express
  • $34.95 AUD
 3 - 5 Business days
Europe
International Standard 5 - 15 Business days
  • $12.95 EUR
 7 -15 Business days
International Express 5 - 10 Business days
  • $22.95 EUR
 5 - 10 Business days

*The estimated delivery time only include time taken for postal services and exclude the processing time at our warehouse.

How to track your order

Once your order has been packed and has left our warehouse, you will receive an automated email with your tracking detail. You can also use this detail to track your order via Australia Post, DHL website found below:

Australia Post: https://auspost.com.au/mypost/track/#/search

DHL: https://www.dhl.com/au-en/home/tracking.html

International shipping

Heychic values our international customers, and we want to provide you with important information regarding potential additional charges on your orders. Please be aware that sales tax, duty, and Customs charges may be required for international shipments. These taxes and customs fees are the responsibility of the customer and are not included in the order or shipping cost.

The specific taxes and customs charges can vary based on the country and state of the shipping address. To get clarity on the applicable taxes and customs fees relevant to your location, we recommend reaching out to your local customs office.

Please note that Heychic will not be responsible for any additional taxes and customs charges that may be requested during the shipment of your order. We encourage you to contact our Customer Care team before placing your order if you have any questions or concerns about import taxes and customs duties. We're here to assist you and ensure your shopping experience with us is smooth and enjoyable.